Why is carpet and upholstery cleaning training so important

Today I just want to talk a little about the importance of Training within the cleaning industry and why at Wallace and Sons we hold this as a very important part of our business development.

This year alone I have attended the NCCA two day carpet and upholstery cleaning course, the NCCA advanced spot and stain removal course, Cleansmart one day upholstery cleaning and the LTT leather cleaning, minor repair and full restoration course.  The reason for attending so many courses is simple, you can never know enough to ensure we do the best possible for each and every customer and we hear about so many companies with 20 years of one years experience, what does that mean?  It basically means the operator is still cleaning in the same way as they did 20 years ago and worse still, sometimes they are using the same equipment.  That is why at Wallace and Sons we attend so many carpet, leather and upholstery cleaning courses.  It is also a chance to network with other carpet cleaners to share new ideas and experience.  Don’t get me wrong, we not looking at fixing something that isn’t broken, just trying to get the best possible result for our customers. 

From training in carpet and upholstery cleaning we have also learned that one cleaning system doesn’t fit all situations and that is why we offer dry carpet cleaning, low moisture carpet cleaning and Hot water extraction (wet or steam) carpet cleaning at Wallace and Sons.  We know that to tie ourselves to just one system would not give the customer the best possible choice.

Recently we were invited to clean a domestic carpet in Sunderland, the customer was located 20 or so floors up in a tower block and the lift was out of order (again apparently), the customer had guests coming the next day and was needing it cleaning that day, if we only offered wet carpet cleaning it would have be impossible to lift the equipment all that way but the job was completed to the delight of the customer and since they have recommended us to others in the block of flats.   On another occasion in Durham, on inspection of the carpet backing the plain carpet was woven, the pile was synthetic and loosely fitted.  The scenario here is we have a carpet that could shrink so we advised the customer that the safest clean would be to perform a VLM or LM (dry) clean, we did and once again a very happy customer.

Without training it wouldn’t be possible for Wallace and Sons to be able to offer the best types of carpet and upholstery cleaning in Durham, Sunderland, Newcastle and the North East.  Also training introduces Wallace and Sons the chance to try the latest products available from different suppliers and this is something I’d like to talk more about next time.

Until till then.

Regards

Paul ;-)